5 thoughts on “What is operation and maintenance? What are the types of operation and maintenance workers”
Pauline
Operation and maintenance (Operation and and) generally refers to the maintenance of network software and hardware that large organizations have established, in which traditional operation and maintenance refers to information technology operation and maintenance (IT operation and maintenance). The so -called IT operation and maintenance management refers to the IT departments adopt relevant methods, means, technology, systems, processes, and documents, etc., to the IT operating environment (such as software and hardware environment, network environment, etc.), IT business systems, and IT business systems and IT business systems and IT business systems and IT business systems and Comprehensive management of IT operation and maintenance personnel. In the advancement of the informatization process, operation and maintenance management will cover all the contents covered by the operation of the entire organization and support the management information system. In addition to the traditional IT operation and maintenance, it has also expanded business operation and maintenance and daily management transportation dimension. The objects they are involved have also expanded from the IT department and personnel to the organization’s management and various departments, as well as their related business backbones. The end result of operation and maintenance is the maintenance of various performance in software operation. If operation and maintenance engineers are divided into several categories: 1, operation and maintenance engineer/operation and maintenance development engineer: is responsible for specific product line operation and maintenance work, and also needs to master the development of development Ability, in -depth business, understanding the pain points and problems of business best, and at the same time develop/optimize platforms, tools and means for product business needs. Control determines the role of corresponding operation and maintenance engineers in business development. Long -term development is the architect of a large system. 2, the operation and maintenance platform R
With the continuous development of the business scale, the more mature Internet companies, the division of operation and maintenance positions will be more refined. Now many large Internet companies will be equipped with operating and maintenance personnel of different positions. 1, system operation and maintenance: responsible for the construction of IDC, network, CDN and basic services, responsible for asset management, server selection, delivery, and maintenance; 2, application operation and maintenance: responsible for changes in online services , Sure monitoring of service status, service disaster tolerance and data backup, and conduct routine investigation, fault emergency treatment and other tasks; 3, database operation and maintenance: responsible for data storage solution design, database table design, index design, SQL SQL Optimize, change the database to change, monitor, backup, and highly available design; 4, operation and maintenance security: responsible for the security and reinforcement of network, system, and obligations Tools and system development and emergency treatment of security incidents.
1. Linux basic command and script: Shell is the basic requirement, it is best to understand Perl or Python. If you don’t understand the script, how can you make the repeated labor simple? 2. System monitoring command: The purpose is to obtain the current operating status of the system. You must know how to analyze and investigate when you encounter faults. The system tuning and understanding the principle, knowing why the parameters are adjusted to a certain value. 3, network monitoring command: The reason is consistent with the second point, but focusing on the network. It is also necessary to understand the principles and tuning, and you cannot copy the experience of his predecessors without knowing it.
Operation and maintenance, here refers to the Internet operations and maintenance, which usually belongs to the technical department. It is the same as the four major doors supported by the technology support of the Internet products. This is divided into domestic and foreign and large and small companies. The process of generating a general experience of an Internet product is: product manager, demand analysis, research and development department development, testing department testing, operation and maintenance departments deployment release, and long -term operation and maintenance. If operation, which is essentially the operation and maintenance of the life cycle of the network, servers, and services, and reaching a consistent acceptable state in terms of cost, stability, and efficiency. If operation and maintenance engineers are divided into several categories: If operation and maintenance engineers/operation and maintenance development engineers: It responsible for specific product line operation and maintenance work, and also need to master the ability of development capabilities In -depth business, understand the pain points and problems of business best, and at the same time develop/optimize platforms, tools, and means to optimize the needs of product business, can expose various types of excellent system structures and have the ability to make advantages and disadvantages. At the same time, the business control The role of corresponding operation and maintenance engineers in business development. Long -term development is the architect of a large system. If operation and maintenance platform R
I. Brief description: APRATION and (Operation and) generally refers to the maintenance of network software and hardware that has been established in large organizations. The traditional operation and maintenance refers to information technology operation and maintenance (IT operation and maintenance). The so -called IT operation and maintenance management refers to the IT operating environment (such as software and hardware environment, network environment, etc.), IT business systems, and IT operation and maintenance personnel adopt related methods, means, technologies, systems, processes and documents. Comprehensive management. In the advancement of the informatization process, operation and maintenance management will cover all the contents covered by the operation of the entire organization and support the management information system. In addition to the traditional IT operation and maintenance, it has also expanded business operation and maintenance and daily management transportation dimension. The objects they have participated in the IT department and personnel have also expanded to the management of the organization and the departments of the organization, as well as their related business backbones. The final result of the operation of operation is the maintenance of various performance during software operation.
. The scope of work: IT operation and maintenance is the core and key part of IT management, and it is also the most content and most complicated part. This process is mainly used for daily operation management within the IT department. The objects involved are divided into two parts, namely IT business systems and operation and maintenance personnel; business operation and maintenance is the core and key part of business needs and user experience. It also needs to be complicated, continuously changing, and supporting different business needs. The process of description, loading and maintenance, the objects involved include 2 types of personnel, one is the technical personnel providing business support, the other is the management and business backbone of the entire organization. Improvement, complete functions, and experience optimization, technicians will gradually withdraw from this field; daily management operation and maintenance is to control IT operation and maintenance and business operation and maintenance needs, processes, results, and the control of the entire management information system. Realize records and tracking of application changes, different changes and tracking of regional changes, risks and prevention management of the environment and application of the environment, etc., the objects involved are mainly managers and participants of the operation and maintenance management department.
. Work classification: ) IT operation and maintenance IT operation and maintenance is the core and key part of IT management. Operation and maintenance: hardware -based ant patrol operation and maintenance platforms, software forms of HP, IBM Tivoli and other open source software Nagios. Relatively speaking, Ant patrol and dimension platforms are the simplest and easy -to -use. It also depends on HP and IBM. At this stage, it is mainly used for daily operation and management within the IT department. The objects involved are divided into two parts, namely IT business systems and operation and maintenance personnel. The management content of this stage can be subdivided into six subsystems: Equipment management: Monitor the operating status of network equipment, server equipment, and operating systems. Id application/service management: Monitoring and management of various applications support software such as databases, middleware, group parts, and various universal or specific services, such as monitoring and management of mail systems, DNS, Web, etc. Data/storage/disaster recovery management: uniform storage, backup and recovery of systems and business data. Catalogs/content management: This part is mainly for enterprises to uniformly publish or manage content management and management of public information. A resource asset management: Manage the resource assets of IT systems in the enterprise. These resource assets can be physics or logical, and can interact with the financial department of the enterprise. In information security management: This part contains many aspects. At present, the main international standard of information security management is ISO17799. Methods, such as corporate security organization methods, asset classification and control, personnel security, physical and environmental security, communication and operation security, access control, business continuity management, etc. 2) Business operation and maintenance Business management: It contains monitoring and management of the operation of the company’s own core business system. For business management, it mainly focuses on the CSF of the business system (Critical Success Factors) And KPI (key performance index Key): This for the entire organization to provide business demand for finishing, maintenance, configuration, upgrade, patch and other aspects of loading, maintenance, configuration, upgrade, and patches for the entire organization; The service acceptance, response, processing, and transfer of issues of various business systems for the entire organization; The operation guidance, data application, data application, data application, data application, data application, data application, data application, data application, data application, data application, data application, and data application for the entire organization. Module allocation, parameter settings, etc.; The technical support for client installation, configuration, and upgrade for the entire organization; The departments outside the organization provide relevant information (according to the requirements of relevant authorities), answer the website tax consultation , Director’s mailboxes and taxpayers’ various business issues. 3) Daily management operation and maintenance Daily work management: This part is mainly used to regulate and clarify the job responsibilities and work arrangements of operation and maintenance personnel, provide the basis of performance assessment, provide experience and knowledge accumulation and knowledge and knowledge Each subsystem of the shared means of IT operation and maintenance contains very rich content. To achieve perfect IT operation and maintenance management is the key to improving the level of operation and service level. The dividing line of the operation/maintenance phase and service/support phase is the former managed by the former to the IT department, while the latter is a person -oriented person in the business department, other personnel in the enterprise or directly the customer. The operation and maintenance services such as monitoring, problem positioning, and failure exclusion of various business systems are provided to the entire organization; Themine requires changes in demand for various business systems for the entire organization, that is, data items, meta meta -metropolitanias, meta metaiders, Yuanyuan Management and standardization of data, management processes, data space, etc.; The management of the operating status and demand for various business systems for the entire organization and different records, tracking, preservation, and analysis of various records.
Operation and maintenance (Operation and and) generally refers to the maintenance of network software and hardware that large organizations have established, in which traditional operation and maintenance refers to information technology operation and maintenance (IT operation and maintenance).
The so -called IT operation and maintenance management refers to the IT departments adopt relevant methods, means, technology, systems, processes, and documents, etc., to the IT operating environment (such as software and hardware environment, network environment, etc.), IT business systems, and IT business systems and IT business systems and IT business systems and IT business systems and Comprehensive management of IT operation and maintenance personnel.
In the advancement of the informatization process, operation and maintenance management will cover all the contents covered by the operation of the entire organization and support the management information system. In addition to the traditional IT operation and maintenance, it has also expanded business operation and maintenance and daily management transportation dimension.
The objects they are involved have also expanded from the IT department and personnel to the organization’s management and various departments, as well as their related business backbones. The end result of operation and maintenance is the maintenance of various performance in software operation.
If operation and maintenance engineers are divided into several categories:
1, operation and maintenance engineer/operation and maintenance development engineer:
is responsible for specific product line operation and maintenance work, and also needs to master the development of development Ability, in -depth business, understanding the pain points and problems of business best, and at the same time develop/optimize platforms, tools and means for product business needs. Control determines the role of corresponding operation and maintenance engineers in business development. Long -term development is the architect of a large system.
2, the operation and maintenance platform R
With the continuous development of the business scale, the more mature Internet companies, the division of operation and maintenance positions will be more refined. Now many large Internet companies will be equipped with operating and maintenance personnel of different positions.
1, system operation and maintenance: responsible for the construction of IDC, network, CDN and basic services, responsible for asset management, server selection, delivery, and maintenance;
2, application operation and maintenance: responsible for changes in online services , Sure monitoring of service status, service disaster tolerance and data backup, and conduct routine investigation, fault emergency treatment and other tasks;
3, database operation and maintenance: responsible for data storage solution design, database table design, index design, SQL SQL Optimize, change the database to change, monitor, backup, and highly available design;
4, operation and maintenance security: responsible for the security and reinforcement of network, system, and obligations Tools and system development and emergency treatment of security incidents.
1. Linux basic command and script: Shell is the basic requirement, it is best to understand Perl or Python. If you don’t understand the script, how can you make the repeated labor simple?
2. System monitoring command: The purpose is to obtain the current operating status of the system. You must know how to analyze and investigate when you encounter faults. The system tuning and understanding the principle, knowing why the parameters are adjusted to a certain value.
3, network monitoring command: The reason is consistent with the second point, but focusing on the network. It is also necessary to understand the principles and tuning, and you cannot copy the experience of his predecessors without knowing it.
Operation and maintenance, here refers to the Internet operations and maintenance, which usually belongs to the technical department. It is the same as the four major doors supported by the technology support of the Internet products. This is divided into domestic and foreign and large and small companies.
The process of generating a general experience of an Internet product is: product manager, demand analysis, research and development department development, testing department testing, operation and maintenance departments deployment release, and long -term operation and maintenance.
If operation, which is essentially the operation and maintenance of the life cycle of the network, servers, and services, and reaching a consistent acceptable state in terms of cost, stability, and efficiency.
If operation and maintenance engineers are divided into several categories:
If operation and maintenance engineers/operation and maintenance development engineers:
It responsible for specific product line operation and maintenance work, and also need to master the ability of development capabilities In -depth business, understand the pain points and problems of business best, and at the same time develop/optimize platforms, tools, and means to optimize the needs of product business, can expose various types of excellent system structures and have the ability to make advantages and disadvantages. At the same time, the business control The role of corresponding operation and maintenance engineers in business development. Long -term development is the architect of a large system.
If operation and maintenance platform R
I. Brief description:
APRATION and (Operation and) generally refers to the maintenance of network software and hardware that has been established in large organizations. The traditional operation and maintenance refers to information technology operation and maintenance (IT operation and maintenance). The so -called IT operation and maintenance management refers to the IT operating environment (such as software and hardware environment, network environment, etc.), IT business systems, and IT operation and maintenance personnel adopt related methods, means, technologies, systems, processes and documents. Comprehensive management.
In the advancement of the informatization process, operation and maintenance management will cover all the contents covered by the operation of the entire organization and support the management information system. In addition to the traditional IT operation and maintenance, it has also expanded business operation and maintenance and daily management transportation dimension. The objects they have participated in the IT department and personnel have also expanded to the management of the organization and the departments of the organization, as well as their related business backbones.
The final result of the operation of operation is the maintenance of various performance during software operation.
. The scope of work:
IT operation and maintenance is the core and key part of IT management, and it is also the most content and most complicated part. This process is mainly used for daily operation management within the IT department. The objects involved are divided into two parts, namely IT business systems and operation and maintenance personnel; business operation and maintenance is the core and key part of business needs and user experience. It also needs to be complicated, continuously changing, and supporting different business needs. The process of description, loading and maintenance, the objects involved include 2 types of personnel, one is the technical personnel providing business support, the other is the management and business backbone of the entire organization. Improvement, complete functions, and experience optimization, technicians will gradually withdraw from this field; daily management operation and maintenance is to control IT operation and maintenance and business operation and maintenance needs, processes, results, and the control of the entire management information system. Realize records and tracking of application changes, different changes and tracking of regional changes, risks and prevention management of the environment and application of the environment, etc., the objects involved are mainly managers and participants of the operation and maintenance management department.
. Work classification:
) IT operation and maintenance
IT operation and maintenance is the core and key part of IT management. Operation and maintenance: hardware -based ant patrol operation and maintenance platforms, software forms of HP, IBM Tivoli and other open source software Nagios. Relatively speaking, Ant patrol and dimension platforms are the simplest and easy -to -use. It also depends on HP and IBM. At this stage, it is mainly used for daily operation and management within the IT department. The objects involved are divided into two parts, namely IT business systems and operation and maintenance personnel. The management content of this stage can be subdivided into six subsystems:
Equipment management: Monitor the operating status of network equipment, server equipment, and operating systems.
Id application/service management: Monitoring and management of various applications support software such as databases, middleware, group parts, and various universal or specific services, such as monitoring and management of mail systems, DNS, Web, etc.
Data/storage/disaster recovery management: uniform storage, backup and recovery of systems and business data.
Catalogs/content management: This part is mainly for enterprises to uniformly publish or manage content management and management of public information.
A resource asset management: Manage the resource assets of IT systems in the enterprise. These resource assets can be physics or logical, and can interact with the financial department of the enterprise.
In information security management: This part contains many aspects. At present, the main international standard of information security management is ISO17799. Methods, such as corporate security organization methods, asset classification and control, personnel security, physical and environmental security, communication and operation security, access control, business continuity management, etc.
2) Business operation and maintenance
Business management: It contains monitoring and management of the operation of the company’s own core business system. For business management, it mainly focuses on the CSF of the business system (Critical Success Factors) And KPI (key performance index Key):
This for the entire organization to provide business demand for finishing, maintenance, configuration, upgrade, patch and other aspects of loading, maintenance, configuration, upgrade, and patches for the entire organization;
The service acceptance, response, processing, and transfer of issues of various business systems for the entire organization;
The operation guidance, data application, data application, data application, data application, data application, data application, data application, data application, data application, data application, data application, and data application for the entire organization. Module allocation, parameter settings, etc.;
The technical support for client installation, configuration, and upgrade for the entire organization;
The departments outside the organization provide relevant information (according to the requirements of relevant authorities), answer the website tax consultation , Director’s mailboxes and taxpayers’ various business issues.
3) Daily management operation and maintenance
Daily work management: This part is mainly used to regulate and clarify the job responsibilities and work arrangements of operation and maintenance personnel, provide the basis of performance assessment, provide experience and knowledge accumulation and knowledge and knowledge Each subsystem of the shared means of IT operation and maintenance contains very rich content. To achieve perfect IT operation and maintenance management is the key to improving the level of operation and service level. The dividing line of the operation/maintenance phase and service/support phase is the former managed by the former to the IT department, while the latter is a person -oriented person in the business department, other personnel in the enterprise or directly the customer.
The operation and maintenance services such as monitoring, problem positioning, and failure exclusion of various business systems are provided to the entire organization;
Themine requires changes in demand for various business systems for the entire organization, that is, data items, meta meta -metropolitanias, meta metaiders, Yuanyuan Management and standardization of data, management processes, data space, etc.;
The management of the operating status and demand for various business systems for the entire organization and different records, tracking, preservation, and analysis of various records.